Refund policy

Return & Refund Policy

Black Scottie Chai
Effective Date: 31/12/2025

This policy applies to all purchases made on blackscottiechai.com and shipped within the United States.

Return Rules Summary

  • Returns accepted within 30 days of delivery

  • Free return shipping on eligible U.S. returns

  • No restocking fees

  • Final sale items are not eligible for return

1) Return Eligibility (Food & Beverage Safety)

Because Black Scottie Chai is a consumable beverage product, returns must meet all of the following conditions:

  • The item is unopened, unused, and in original packaging

  • All seals are intact

  • The return is initiated within 30 days of delivery

  • The item is not marked Final Sale

For food safety and quality reasons, opened or used products cannot be returned, unless the issue is due to damage, defect, or a fulfillment error on our part.

2) The Fastest Way to Start a Return (Recommended)

The fastest and easiest way to initiate a return is directly through your Shopify account on blackscottiechai.com.

Simply:

  1. Log in to your customer account

  2. Select your order

  3. Choose the item(s) you’d like to return

  4. Follow the on-screen steps to receive your prepaid return label (if eligible)

This method allows for quicker approval and faster processing.

3) Free Return Shipping (U.S. Orders Only)

We offer free return shipping for eligible returns within the United States.

If you initiate your return through Shopify and your return is approved, a prepaid return label will be provided automatically.

Original shipping fees (if applicable) are non-refundable unless the return is due to damage or an error on our part.

4) Damaged, Leaking, or Incorrect Orders

If your order arrives damaged, leaking, or incorrect, please contact us within 48 hours of delivery.

Email: 📧 help@blackscottiechai.com
Include:

  • Your order number

  • Clear photos of the product(s), packaging, and shipping box

Once verified, we will offer a replacement or refund, depending on availability and your preference.

5) Alternative: Contacting Support

If you are unable to initiate a return through Shopify, you may contact our support team at:

📧 help@blackscottiechai.com

Please include your order number and the reason for the return so we can assist you.

6) Refund Processing Timeline

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds are typically processed to the original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.

7) Refunds & Processing Fees (Fair-Use Policy)

Under normal circumstances, we do not charge a refund or processing fee.

However, to ensure fairness and protect against misuse, Black Scottie Chai reserves the right to apply a processing fee, deduct non-refundable payment processing costs, or issue store credit in cases of excessive or repeated refund requests that are not related to product defects, damage, or fulfillment errors, including but not limited to:

  • Ordering errors (wrong product or quantity)

  • Payment method mistakes (e.g., using the wrong card)

  • Repeated “changed-my-mind” refund requests across multiple orders

This policy helps us maintain fair pricing and high service standards for all customers.

8) Final Sale Items

Items clearly marked Final Sale are not eligible for return, exchange, or refund, except when received damaged or incorrect.

9) Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible at help@blackscottiechai.com.

Once an order has been processed or shipped, it must follow the return policy outlined above.

10) Policy Updates

We may update this policy from time to time. The most current version will always be available on blackscottiechai.com.